Refund Policy

Last updated: 8 November 2026

Every work at avayah.art is an original, one-of-one painting. Because each piece is unique, the usual online-retail rules don't fully apply — so here's exactly how returns and refunds work.

Damaged in transit

If your painting arrives damaged, please photograph the damage and the packaging within 7 days of delivery and email us at studio@avayah.art. We will repair, replace, or refund the purchase price in full — including shipping.

Changed your mind

Original works change hands permanently, so we cannot accept change-of-mind returns on a sold piece. If you're unsure, email us before buying — we're happy to send you extra photos or measurements so you can be sure.

Wrong item sent

If we send the wrong work (it shouldn't happen — each piece is photographed and labelled), we'll cover return shipping and issue a full refund.

How refunds are paid

Refunds go to your original payment method within 10 business days of us receiving the returned work (or confirming the damage). You'll get an email the moment it's processed.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law. If a work is faulty or not as described, you are entitled to repair, replacement or refund as the law provides.

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